Insights

Performance is more than a number

Why do organisations put so much effort into measuring performance, and so little into understanding it? This series, written by Steve on LinkedIn, is where we're working that thinking through.

Each post starts with something you'll probably recognise: a completion rate, a happy sheet score, a talent grid. Then it asks what the number is really telling us, and what it would take to act on the answer.

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The 100% that didn't matter

Completion rates tell you a process was followed. The spread of ratings, and whether it matches how the business is doing, tells you far more.

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Six reports, no story

Many organisations aren't short of people data. The insight sits in the connections between the reports, not in any one of them.

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4.6 out of 5

A healthy average can hide a trend that's heading the wrong way. It takes a bit of nerve to ask what the numbers are really saying, and then act on it.

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The ladder most HR teams stop on

Four questions to ask of your people data: what happened, why, what's likely to happen next, and what should we do about it. Many teams stop on the first rung.

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Moderation can't fix a conversation that never happened

Fairness and consistency matter. But if moderation is the only place the honest conversation happens, it's happening too late.

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Belonging is a performance lever

When people feel they matter, they speak up sooner, share problems earlier and stay longer. That's where candour, and performance, starts.

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From 9 boxes to 3

Talent reviews can spend hours sorting people and very little time on what happens next. A simpler approach, built for action rather than debate.

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Learning that sticks

Great learning isn't about the content. It's about the difference it makes, back at work, at the moment people need to apply it.

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More posts are on the way. When the series finishes, we'll pull it together into one short paper, and it'll be here to read and download.

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Performance is more than a number.